Evidence library

Supporting materials behind the case studies.

This library gives a closer look at selected artifacts: learning systems, activities, guides, role plays, evaluations, and practice materials connected to the case studies.

The case studies explain the strategy. This page shows selected evidence behind the work.

Onboarding system and readiness design

New employee orientation, logistics, facilitator flow, learning operations

See related case study

Service quality and call coaching

Role play, call-flow practice, compliance cues, coaching points

See related case study

Behavior-change communication

Motivational Interviewing, OARS, change talk, member conversations

See related case study

Regulated healthcare learning

SNP Model of Care, CMS/NCQA requirements, care coordination

See related case study

Manager communication and AI adoption

Business writing, feedback, Copilot, manager application

See related case study

Early-career readiness

Intern orientation, career readiness, remote work etiquette, closeout

See related case study

Healthcare equity learning

Implicit bias, health equity, patient care, reflection and application

See related case study

Evaluation and transfer design

Relevance, job impact, likelihood to apply, feedback loops

See related case study