Evidence library

Supporting materials behind the case studies.

This library gives a closer look at selected artifacts: learning systems, activities, guides, role plays, evaluations, and practice materials connected to the case studies.

The case studies explain the strategy. This page shows selected evidence behind the work.

Preceptorship program framing

Academy-led workforce development model, professional education, internal mobility, ROI measurement

See related case study

Current state gap

Decentralized requests, informal coordination, inconsistent tracking, limited data visibility

See related case study

Solution overview

Centralized intake, matching, role clarity, workflow, tracking, and measurement structure

See related case study

Internal candidate request form

Microsoft Forms intake for internal candidates and centralized Academy review

See related case study

Preceptorship workflow

Workflow across student, preceptor, coordinator, program director, and university partner

See related case study

Onboarding system and readiness design

New employee orientation, logistics, facilitator flow, learning operations

See related case study

Service quality and call coaching

Role play, call-flow practice, compliance cues, coaching points

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Behavior-change communication

Motivational Interviewing, OARS, change talk, member conversations

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Regulated healthcare learning

SNP Model of Care, CMS/NCQA requirements, care coordination

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Manager communication and AI adoption

Business writing, feedback, Copilot, manager application

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Early-career readiness

Intern orientation, career readiness, remote work etiquette, closeout

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Healthcare equity learning

Implicit bias, health equity, patient care, reflection and application

See related case study

Evaluation and transfer design

Relevance, job impact, likelihood to apply, feedback loops

See related case study