What this work called for
Healthcare teams operate inside payer rules, clinical expectations, CMS/NCQA requirements, quality measurement, care coordination, provider networks, HRAs, care plans, and interdisciplinary teams. Learning has to be accurate and usable.
How I approached it
- Structured Model of Care learning around required elements, roles, coordination points, and quality expectations.
- Designed content for different audiences, including staff and provider-facing learning.
- Connected regulatory language to the operational reality of serving members in complex plans.
What this shows about how I lead
- Handles regulated content without making it inaccessible.
- Works across clinical, non-clinical, quality, and operational audiences.
- Builds confidence around requirements that affect risk, quality, and care delivery.
Supporting evidence
Regulated healthcare learningSNP Model of Care, CMS/NCQA requirements, care coordination
Healthcare equity learningImplicit bias, health equity, patient care, reflection and application